Last Updated: April 2026

Welcome to Ridgeline Party Rentals. By booking a rental or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

• Reservations: A reservation is only confirmed once scheduling is confirmed, a deposit (or full payment if applicable) is received and the rental agreement is signed.
• Payment: Full payment is due prior to delivery/set up. For advance orders, final payment is due 14 days prior to scheduled delivery. We accept major credit cards and other forms of payment as specified during checkout.
• Cancellations: Cancellations made more than 14 days before the event are eligible for a refund or future credit of the deposit amount. Cancellations made within 14 days of the event are non-refundable.
• Weather Cancellations: Cancellations due to inclement weather and/or high wind forecasts are accepted up to 48-hours prior to scheduled delivery. However, Ridgeline Party Rentals always reserves the right to cancel any transaction or set up that is deemed unsafe at any time. When a delivery is cancelled due to weather, any deposit received is returned only as a future credit.

• Access: The customer must ensure a clear, unobstructed path to the setup area. For inflatables, the setup area must be flat and free of debris, rocks, and animal waste.
• Underground Utilities: For any rentals requiring staking (such as tents and inflatables), the customer is responsible for disclosing and marking all underground utility lines, including sprinklers and power. Ridgeline Party Rentals is not responsible for damage to unmarked underground lines.
• Delivery Area: Our standard service area includes Carroll, Patrick, and Floyd Counties, and parts of North Carolina within approximately 45 miles of Laurel Fork. Some locations may incur delivery fees.
• If We Are Unable to Set Up Safely due to obstructiion or access, lack of space or required power/water sources, or for any instances where we determine that it is not possible to set up safely- no refund will be given.

• Supervision: All inflatables and interactive games must be supervised by a competent adult at all times. 
• Proper Use: Equipment must be used only for its intended purpose. No food, drinks, silly string, confetti, fireworks or sharp objects are allowed on or near inflatables.
• Weather Policy: We reserve the right to cancel or postpone delivery in the event of expected severe weather (including but not limited to: sustained winds over 15-20mph, heavy rain, or lightning). If weather conditions become unsafe during your event, the supervising adult must immediately evacuate and deflate as needed. 

• Cleanliness: Equipment is expected to be returned in the same condition it was delivered. A cleaning fee may be applied if items (especially linens and concessions) are returned with excessive debris or stains. Silly string and confetti can be extremely damaging to inflatables and may cause permanent discoloration which can result in a charge for full replacement of the item.
• Damage and Loss: The customer assumes full responsibility for the equipment from the time of delivery until pickup. In the event of damage beyond normal wear and tear, or loss of equipment, the customer will be charged the full replacement or repair cost.

• Assumption of Risk: The customer acknowledges that the use of party rental equipment, particularly inflatables, involves inherent risks of injury including permanent disability and/or death. Use of the equipment is at the customer’s own risk.
• Indemnification: The customer agrees to indemnify and hold Ridgeline Party Rentals and its owners/staff harmless from any claims, damages, injuries or death arising from the use or misuse of the rented equipment.

These terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be handled in the courts of Carroll County, VA.